Questions
Take a look over some common questiuons.
FAQ
If the question you're looking for isn't here, please join our Discord or contact our sales team.
General
Very easy! Once you've ordered your server, our panel will guide you through the first-time setup. This walkthrough will help you set up your server. After that, all you need to do is join your server and enjoy.
Support response times can vary depending on the number of tickets we receive. However, in 2023, our average response time was just 15 minutes.
You can access support 24/7 through our Discord server and ticket system. Additionally, our live chat is available for 12 hours daily via the green chat bubble in the bottom-right corner of the website. Live chat supports both sales and technical inquiries.
No, our support team is 100% human.
Yes, your server will remain online around the clock.
Yes, simply open a ticket with our support team, and we’ll assist you.
The hardware we use varies by location and plan. We offer Budget, Performance, and Ultra plans, each with different hardware configurations. You can see specific hardware details for each location during checkout.
It's not always possible to source identical hardware for all locations. To ensure we cover a wide range of locations, some hardware may differ slightly.
Budget is our most affordable option, running on older hardware. It's ideal for smaller servers or light modpacks. Performance provides more powerful hardware, perfect for running any modpack or larger servers.
Yeah, grab me a Cherry Tango. Thanks! :D
Billing
Yes, there are no contracts. You can cancel your server whenever you need.
Yes, you can upgrade or downgrade your server at any time. You can also switch package types.
No, we do not retain files once you've stopped paying for your server. We hope to offer this as a service in the future, but it's not available at this time.
We offer a no-questions-asked refund within 7 days of your order or renewal. In rare cases of server faults on our end, this extends to 14 days.
Minecraft
We use modern hardware across all plans. Our hardware is tested with the most demanding games and modpacks to ensure we provide the fastest servers possible.
Yes, you can upload your own world via the file manager.
We don’t impose any player caps. You can host as many players as your server can handle.
Yes, you can upload your own .jar files via the file manager.
Yes, we don’t restrict settings. You can use premade flags or apply your own custom ones.
We support all modpacks and versions.
Yes, you can change modpacks or versions at any time.
Partners
We don’t have any strict requirements. We’ll partner with any project we like the look of.
All partners receive a discount code and affiliate payouts. Larger partners may also receive additional perks like free servers.
We occasionally provide temporary servers for events or testing to smaller partners, but free servers are usually reserved for larger partners. Speak with our partner manager to learn more.
On the affiliate dashboard, press the payout button. We’ll get back to you within 72 hours to request your PayPal email or bank details.
You have options during onboarding: 70% one-time commission, 40% one-time commission with a 25% discount code for your community, or 20% recurring commission with a 25% discount code. The 25% discount code applies only to the first month. The 20% recurring option is the most popular.