Frequently asked questions.

Very easy! Once you've ordered your server, our panel will guide you through the first-time setup. This walkthrough will help you set up your server. After that, all you need to do is join your server and enjoy.

Support response times can vary depending on the number of tickets we receive. However, in 2025, our average response time was just 15 minutes.

You can access support 24/7 through our Discord server and ticket system. Additionally, our live chat is available for 12 hours daily through the website's chat button. Live chat supports both sales and technical inquiries.

No, our support team is 100% human.

Yes, your server will remain online around the clock.

Yes, simply open a ticket with our support team, and we'll assist you.

Hardware will differ a little based on location, but our Performance packages offer up to a 9950X CPU. Check the order page before you order to see your server specs.

It's not always possible to source identical hardware for all locations. To ensure we cover a wide range of locations, some hardware may differ slightly.

Performance plans are our standard plan. They run on the latest hardware, with CPUs up to a 9950X.

GSD (Grandma Sherman Deals) plans are low-cost packages offered in limited quantities in Grandma Sherman's store. They run on older hardware left over from upgrades to our main Performance line.

Yeah, grab me a Cherry Tango. Thanks! :D

The pixel art chickens are called Shermans. Kinetic Hosting's core team came over from a modded Minecraft network called Kinetic Network, and the Shermans came with us. The Shermans used to be on servers as mobs you could collect; over time, people who played on the network made their own Shermans and set them as their profile images. As they got more popular on the network, we hid them around the sites and in artwork for fun. This carried over into hosting, with us keeping the Sherman profile images and still hiding them around our sites. While not company policy, as new people joined the team they made their own Shermans and set them as their profile images. So everyone at Kinetic has their own pixel art chicken.

Yes, there are no contracts. You can cancel your server whenever you need.

Yes, you can upgrade or downgrade your server at any time. You can also switch package types.

When your hosting service ends, its server data is removed from live systems and cannot normally be restored. Export important files before cancelling. Residual copies may remain in protected emergency backups for up to 30 days before automatic deletion.

We offer a full refund on eligible hosting services when requested within seven days of an initial or renewal payment. Request it through a billing ticket. Dedicated IP addresses, lifetime packages and amounts already refunded are excluded from this voluntary policy. Your statutory rights are unaffected.

We use modern hardware across all plans. Our hardware is tested with the most demanding games and modpacks to ensure we provide the fastest servers possible.

Yes, you can upload your own world via the file manager.

We don't impose any player caps. You can host as many players as your server can handle.

Yes, you can upload your own .jar files via the file manager.

Yes, we don't restrict settings. You can use premade flags or apply your own custom ones.

We support all modpacks and versions.

Yes, you can change modpacks or versions at any time.

We don't have any strict requirements. We'll partner with any project we like the look of.

All partners receive a discount code and affiliate payouts. Larger partners may also receive additional perks like free servers.

We occasionally provide temporary servers for events or testing to smaller partners, but free servers are usually reserved for larger partners. Speak with our partner manager to learn more.

On the affiliate dashboard, press the payout button. We'll get back to you within 72 hours to request your PayPal email or bank details.

You have options during onboarding: 70% one-time commission, 40% one-time commission with a 25% discount code for your community, or 20% recurring commission with a 25% discount code. The 25% discount code applies only to the first month. The 20% recurring option is the most popular.