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Jobs at Kinetic
Help build the hosting company game communities actually want to use
We are always looking for talented individuals to join our team. If you are passionate about gaming and technology, we would love to hear from you.
Why work at Kinetic?
We want you to love working at Kinetic Hosting. We’re all ears when it comes to your feedback and we're big on perks that you actually want.
Remote & Flexible
Join our global team and work from anywhere in the world. We’ve got flexible hours to fit around your life at home or your social plans.
Passion for Gaming
We're a tight-knit team that loves gaming. We even allow you to take days off for major game releases.
Paid Time Off
Life happens, sickness or needing a break shouldn’t hit your wallet. Enjoy 20 sick days and 32 paid holidays a year, not including public holidays like Christmas.
Dedicated Team
Good communication matters here. Support, development, infrastructure, and community work closely together so customers get clear answers and better fixes.
Room to Grow
We hire internally for bigger jobs where we can, so there is real room to grow into more responsibility as Kinetic grows.
Growing fast, building properly
We are a hosting company that thinks like a software company
Great hardware matters, but the experience around it matters too. We build a lot of Kinetic in-house, including this website, our knowledgebase, internal staff tools, and the Kinetic Panel customers use every day.
That panel work includes the practical hosting tools around real servers: mod and plugin installers, backups, schedules, crash management, file workflows, instances, split servers, world tools, and server management features. We also build tools outside the panel, like the Kinetic SFTP client, so customers and staff have better ways to manage files, fix problems, and keep servers moving.
A lot of that direction comes from the people closest to customers. Support reps, community staff, and the people handling awkward server issues see where users get stuck first, so their feedback helps shape better tools, clearer guides, and smoother workflows.
Open roles
Each role has its own requirements, but all jobs share the same baseline expectations around communication, reliability, and remote work.
SupportRemoteFull TimeHiring in US, UK, EUMonday & Sunday: 9pm - 3am UTC | Tuesday, Wednesday, Saturday: 6pm - 12am UTC
Level One Support Agent
As a Level One Support Agent, you’ll help customers with game server hosting questions, troubleshoot common server issues, assist through Discord, live chat, and website tickets, and pass feedback or complex problems up to the wider team Work hours: Monday: 9pm - 3am UTC Tuesday: 6pm - 12am UTC Wednesday: 6pm - 12am UTC Saturday: 6pm - 12am UTC Sunday: 9pm - 3am UTC
Role
As a Level One Support Agent, you’ll be one of the first people customers speak to when they need help with their game server.
You’ll be helping customers through Discord, live chat, and website tickets. This includes answering general hosting questions, helping customers understand how their server works, troubleshooting common game server issues, and guiding users through fixes when their server is crashing, not starting, or behaving oddly.
You won’t be expected to know everything. Part of the role is knowing when to investigate, when to ask questions, and when to pass more complex issues or useful feedback up to the wider team.
Requirements
Good written English and clear communication skills.
Friendly, patient, and helpful with customers.
Basic understanding of game servers and server hosting.
Comfortable using Discord, live chat, and ticket systems.
Able to follow internal guides and troubleshooting steps.
Willing to learn how different games, panels, and server setups work.
Able to stay calm when customers are frustrated or confused.
Good at asking questions and gathering useful information before escalating an issue.
Nice to have
Experience running or managing your own game server.
Experience with Minecraft, ARK, Rust, Palworld, or other multiplayer servers.
Basic understanding of plugins, mods, configs, and server files.
Some experience with Pterodactyl or similar game panels.
Basic Linux knowledge.
Previous customer support experience.
An interest in gaming communities and helping server owners.