Job Openings
We are always looking for talented individuals to join our team. If you are passionate about gaming and technology, we would love to hear from you.
Why Work At Kinetic
We want you to love working at Kinetic Hosting. We’re all ears when it comes to your feedback and we're big on perks that you actually want.
Free Services
Score a free service of your choice, be it a VPS, game server, web server, or Discord bot hosting.
Remote & Flexible
Join our global team and work from anywhere in the world. We’ve got flexible hours to fit around your life at home or your social plans.
Passion for Gaming
We're a tight-knit team that loves gaming. We even allow you to take days off for major game releases.
Paid Time Off
Life happens, sickness or needing a break shouldn’t hit your wallet. Enjoy 20 sick days and 32 paid holidays a year, not including public holidays like Christmas.
Requirements
Different jobs will have their own requirements, however, these spread across all roles
- All applicants must be 18 years or older
- All applicants must have a reliable and speedy internet connection (15mbps+)
- All applicants must have access to a laptop or desktop computer
Team communication is done via Discord, so an active presence on this platform is required.
Please send in your CV/Resume to our email address. We might not get back to you if you're not accepted. We don't want to keep you waiting, so if you don't hear back from us within 2 weeks, please assume we didn't have a spot for you at this time.
Open Roles
Here is a list of our current open roles.
Hosting Support Specialist – Full Time
As a Hosting Support Specialist, you’ll be the first point of contact for customers needing help with their game servers or hosting services. You’ll provide friendly, accurate, and efficient support across multiple channels, including live chat, Discord tickets, and billing panel tickets. Your day-to-day will involve troubleshooting common issues, guiding customers through setup and management, and escalating complex technical problems when needed. You’ll also help maintain and improve our knowledge base, ensuring our customers always have access to clear, up-to-date information.Work Hours and Location
This role has fixed work hours of 6 PM UTC to 12 AM UTC, 5 days a week. Days can be set once you're onboarded, but ideally you should be willing to work Saturday and Sunday.
You'll need to be based in the UK, USA, Canada, or the EU.
Key Responsibilities
- Respond to customer inquiries via live chat, Discord, and billing panel tickets.
- Diagnose and resolve common hosting, configuration, and connection issues.
- Escalate advanced or urgent issues to senior support or technical teams.
- Help keep the knowledge base accurate and up to date with new guides and FAQs.
- Provide friendly, patient, and professional support at all times.
- Report any common questions or issues to our dev team. Allowing us to improve our service
Ideal Skills & Experience
- Experience with Minecraft and game server hosting or general technical support.
- Strong written communication and customer service skills.
- Good problem-solving mindset and attention to detail.
- Comfortable using ticket systems, chat tools, and Discord moderation tools.
How To Apply
Please send in your CV/Resume to our email address: contact@dapperfoxgroup.com
Hosting Support Specialist – Part Time
As a Hosting Support Specialist, you’ll be the first point of contact for customers needing help with their game servers or hosting services. You’ll provide friendly, accurate, and efficient support across multiple channels, including live chat, Discord tickets, and billing panel tickets. Your day-to-day will involve troubleshooting common issues, guiding customers through setup and management, and escalating complex technical problems when needed. You’ll also help maintain and improve our knowledge base, ensuring our customers always have access to clear, up-to-date information.Work Hours and Location
This role has fixed work hours of 5 AM UTC to 12 PM UTC, 2 days a week: Wednesday and Thursday
You'll need to be based in the UK, USA, Canada, or the EU.
Key Responsibilities
- Respond to customer inquiries via live chat, Discord, and billing panel tickets.
- Diagnose and resolve common hosting, configuration, and connection issues.
- Escalate advanced or urgent issues to senior support or technical teams.
- Help keep the knowledge base accurate and up to date with new guides and FAQs.
- Provide friendly, patient, and professional support at all times.
- Report any common questions or issues to our dev team. Allowing us to improve our service
Ideal Skills & Experience
- Experience with Minecraft and game server hosting or general technical support.
- Strong written communication and customer service skills.
- Good problem-solving mindset and attention to detail.
- Comfortable using ticket systems, chat tools, and Discord moderation tools.
How To Apply
Please send in your CV/Resume to our email address: contact@dapperfoxgroup.com