Server Locking Up

If your server has locked up and is not responding to any commands or inputs. First, check the Overview page. If the RAM value is over your allocated amount, this means your server has run out of RAM. If this keeps happening you may need to upgrade your server. Please reach out to our support team, or see the help tips on this site.

Fixing a Locked-Up Server

If a server is locked up, click on the power menu and you can kill your server by clicking on the skull icon.

Finding A Fix For A Crash

If your server keeps crashing, the best way to find a fix for it, is to read your crash reports. These can be found in the file manager, then the crash report folder. Have a read of the latest one, this should point you in the direction of a mod/plugin causing the issue.

If you have no crash reports, also check the log files.

If your server keeps crashing, please reach out to our support team.

Activity Logs

There is also an Activity Log you can look at to view your crash easier. Click on the Activity Logs tab on the panel.

You can also click on the hamburger menu to view the Metadata and then open the logs, this will open a new page of the log file for that crash.